Terms of service.

Terms of Service

Effective Date: 09/16/2025

Welcome to The Jack Stack (“Company,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your use of our website, thejackstack.com, and the purchase of our products and services. By placing an order, you agree to these Terms.

1. Services Provided

We provide seasonal front porch decorating packages, which may include pumpkins and other décor items. Availability of products is subject to change based on seasonal supply.

In the event that local pumpkins or other essential items become unavailable and we are unable to fulfill your order, you will be notified as soon as possible, and your payment will be refunded in full.

2. Orders & Payment

  • All orders must be placed through our website or other approved methods.

  • Payment is required at the time of order.

  • We accept payments through third-party processors such as Stripe, PayPal, Apple Pay, and Venmo.

3. Delivery Area

We currently provide delivery and setup within Fairhope, Daphne, Robertsdale, Point Clear, Barnwell, Silverhill, and most areas of Spanish Fort (confirm delivery before ordering). Orders placed outside our service area may be canceled and refunded if not confirmed beforehand.

4. No Refund Policy

Due to the perishable and seasonal nature of our products, all sales are final and non-refundable. However, our goal is for every customer to be happy. If you experience an issue with your order or delivery, please contact us within 48 hours of delivery at support@thejackstack.com. We will work with you to make it right whenever possible, which may include replacing damaged items at our discretion.

5. Customer Responsibilities

  • You agree to provide accurate delivery information.

  • You agree to allow safe and reasonable access to your property for setup.

  • We are not responsible for damage to items after delivery, including natural deterioration of perishable goods (e.g., pumpkins rotting over time).

6. Intellectual Property

All content on our website, including text, photos, and designs, is owned by The Jack Stack and may not be copied or used without permission.

7. Limitation of Liability

We are not responsible for:

  • Any allergic reactions, pests, staining, or damage caused by natural materials such as pumpkins or plants.

  • Any indirect, incidental, or consequential damages related to your use of our products. Our maximum liability shall not exceed the amount you paid for your order.

8. Governing Law

These Terms are governed by the laws of the State of Alabama.

9. Changes to Terms

We may update these Terms at any time. Updates will be posted on this page with a new effective date.